Cancellation and Refund Policy

This policy applies to InfoSuraksha subscription plans, top-up credits, and digital security services purchased through our website.

Digital delivery

InfoSuraksha plans and credits are digital products. Once payment is successful, credits or plan benefits are normally activated automatically in the customer account.

Refund eligibility

• Duplicate payment for the same order.
• Payment debited but credits or subscription benefits not allocated within the stated activation timeline.
• Technical failure caused by InfoSuraksha that prevents access to purchased credits or plan benefits and cannot be resolved by support.

Non-refundable cases

• Credits already consumed for encryption, decryption, conversion, secure sharing, or privacy tool usage.
• Customer entered wrong account details or used the wrong login after purchase.
• Loss of password, encryption key, vault password, or user-controlled recovery information.
• Change of mind after digital credits or subscription benefits have been activated and used.

Cancellation

Customers may stop using paid services at any time. For recurring subscription arrangements, cancellation requests should be sent to support@mrindigi.com with the registered email and order details. Cancellation stops future access/renewal as applicable but does not automatically refund already consumed credits.

Refund timeline

Approved refunds are generally initiated within 5 to 7 working days after verification. The final credit to the customer’s bank, card, UPI, or wallet depends on Razorpay, the bank, and the payment method used.

How to request a refund

Email support@mrindigi.com with your registered email address, order ID, payment ID, date of payment, amount, and reason for the refund request.